COVID-19 FAQS

Thornbury Castle is currently closed and we are planning to reopen on Monday 17th May, subject to government guidelines.

The below FAQs cover our hotel operations when we are open – subject to any further Government advice.

Will we be allowed to dine with friends and family outdoors?

As per the latest guidelines, from 17th May up to 30 people may dine together outdoors.

Will we be allowed to dine with friends and family indoors? 

As per the latest guidelines, from 17 May guests will be able to dine indoors in a group of 6, or with one other household.

 

Will we still check-in and check-out as usual at the hotel?

For those guests who have been to the hotel before we will be offering an express check-in service and for those guests who are coming to the hotel for the first time, we will be offering the usual check in at reception. For check out we will be offering a contactless check out process to all guests to make departure as safe and stress free as possible. We will contact all our guests in advance of arriving to remind them of some of the changes we have made to the way we do things.  Check in is 4pm and check out is 10am.

 

How do I book dining slots including breakfast?

To allow for social distancing, we have introduced a booking system for all meals including breakfast. We ask guests the evening before to pre-book their breakfast time slot so that we are able to ensure guests have the space they require to enjoy a peaceful breakfast. We have also introduced an enhanced continental breakfast which can be delivered to your bedroom.

 

Is the usual buffet service available? 

No, we are not currently offering a buffet service and are only offering table service, room service or take away options for all meals offered.

 

Are you extending dining hours in-line with distancing restrictions?

Yes. We have introduced longer breakfast and dinner periods and more flexible dining arrangements including picnics. We ask that guests make every effort to book mealtimes ahead of arrival so that we are able to ensure guests have the space they require to enjoy a relaxing socially distanced meal. For specific arrangements like room service we will have time slots available which can be pre booked.

 

Are you offering room service? 

Yes. We will be offering room service for any guests who would feel more comfortable dining in their rooms. The room service option is available for specific time slots which needs to be booked in advance.

 

Are you offering outdoor dining?

Yes, we have adequate space within the grounds of the hotel for you to take your meals and enjoy them ‘Al Fresco’.

 

Are you still accepting dogs as usual?

Yes.

 

Do I need to wear a face covering inside the hotel?

In line with the latest Government directives, face coverings should be worn in the public areas of the hotels. However, face coverings are not required when seated in the restaurants, bar or lounge areas where we operate table service for food and drinks. Children up to the age of 11 are not required to wear face coverings. Further information will be provided by the hotel team upon arrival.

 

Am I able to book dining as a non-resident including afternoon tea?

Yes, there will be limited slots available for pre-booked non-residents for lunch, afternoon tea and dinner. However, we have taken the decision to significantly reduce our capacity to ensure that social distancing can remain in place and we will prioritise our space for our in-house guests.